e-commerce onlineshop software

Maintenance Support Agreement

Maintenance Support Agreement

1. Purchase order, invoice or contract number*:

Support Agreement between ePages GmbH and the following ePages partner:

2. Company*:
3. Street*:
4.Zip / City*:
5. Country*:

Contact for administrative tasks

6. Name*:
7. E-Mail address*:

The contract relates to the installation of the following company (installation owner)

8. Company*:
9. City, Country*:

Technical contact person (1)

10. Name*:
11. Department:
12. E-Mail address*:
13. Phone*:

14. Training*

successfully completed
scheduled **

Technical contact person (2)

10. Name*:
11. Department:
12. E-Mail address*:
13. Phone*:

14. Training*

successfully completed
scheduled **
15. System information
Installed product*
Build Level*
Patch Level*
Operating System*
Web Server*
16. TCP/IP address(es) / Server DNS name(s)
Database Server*
Web Server*
Application Server 1*
Application Server 2

HTTP-addresses of existing and stores with support(URLs)

17. Storefront-URL*

18. more HTTP addresses

Additional information

19.Password for extended knowledge base access*

20.Comments

 * mandatory
** According ePages T&Cs training is a precondition to get technical assistance.