Our customer care package revolves around your customers needs.
In this respect, we have designed solutions to satisfy the following:
- Converting more test customers into contract customers
- Increasing the success of the shop and website through targeted, individual consulting
- Increasing customer retention through active contacting and training
- Identifying development possibilities with the way the product is represented within your portfolio
- Reducing the cancellation rate and recovering shop customers
- Reducing negative customer feedback
- Improving product and service by taking customer feedback into account
All modules are available depending on how many shops and websites you rent out.
We supply the answers when your customers have questions. You don't need to invest time and money in setting up a call centre. Every webshop and business website operator has the opportunity to contact ePages directly for questions or problems.
If your shop or website customers cancel their contract, there may be identifiable reasons under certain circumstances. You should know what these are in order to take targeted measures for managing ’churn‘ and improving retention. ePages can support you here with a detailed cancellation analysis. Immediately after the cancellation, we contact your customers for the reasons behind their cancellation decision.
Customer reactivation measures are subsequently taken and these customers are usually supplied with additional information and support.
This component of the customer care package is related to contacting and consulting with test customers during the test period, as well as new customers within the first month of site usage.
Not everyone is familiar with the operation of Internet-specific applications. One frequent reason customers cancel their own shop or website is due to the lack of knowledge about the operation of the software.
We have a solution for this: Our ePages expert blog is updated regularly during the week with worthwhile information from the industry as well as topic-specific explanations about ePages software. Have a look at: www.epages.de/blog. This blog could also be used to meet your branded requirements.
In addition to the blog, ePages is also able to offer regular webinars on selected topics.
Didn't you always want to know how well your e-commerce products are being received by your customers? Let ePages perform an annual customer satisfaction survey. The results actively flow into the further development of our software and your product portfolio.
If you are interested in the customer care package, please send an e-mail to sales@epages.com or call us at +49-40-350188-0.