- Ticket management – Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations
- Analytics and insights – Don’t depend on guesswork to measure your team’s performance
- Help Center – Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions
If you have customers, then you need Zendesk.
More than 300 million people around the world receive support from Zendesk-powered customer service departments and help desks.
While industry averages point to low customer satisfaction, our customers experience positive ratings for over 86% of their interactions.
Why? It’s the Zendesk difference. Our unique approach to customer engagement enables you to listen, respond, and delight your users in ways not possible before. Zendesk is not just another help desk tool. It is the easiest and fastest way to great customer service.
We’ve built interactive dashboards based on the metrics that matter most.
Quickly filter and analyse your data – and then act on your findings.
With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes. This helps you get straight to what matters most — better customer service and more meaningful conversations.
Loved by customers for its simplicity and elegance, Zendesk is the easiest and fastest way to provide great customer service. Our solution is easy to try, buy, implement, and use. Both you and your customers will start seeing positive results immediately.